Isle of Wight Council

Help Centres

Frequently Asked Questions for this Service

Question: Can I make payments for Council services over the telephone?

Answer: You can pay for parking by telephoning 0330 400 4357, by text or smartphone app.

You can pay for Council Tax, PCN's, Invoices, Temporary Accommodation, Business Rates & Homecare Statements by telephoning 0345 045 0076


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Question: What information do I need to bring for you to certify my foreign pension form?

Answer: Along with the form, you will need to bring your Passport and proof of address such as Driving Licence, Utility Bill or Bank Statement.
Please note, this service is available at Newport Help Centre ONLY

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Question: When visiting County Hall, is there any parking available?

Answer: There are a number of pay and display car parks or on street parking within the surrounding area.

However anyone due to visit County Hall or is expecting visitors who will need to park within the car park (including building contractors/workmen), must book a visitor’s bay in advance through customer services.

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Question: What payment methods are accepted at Newport and Ryde Help Centre?

Answer: The Help Centres can accept payments by Credit/Debit Card only. Cash or Cheque amounts for Council Tax and Home Care will be directed to LLoyds Bank.

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