Isle of Wight Council

Call Centre

Frequently Asked Questions for this Service

Question: Cost of Living - Benefits

Answer: Information available on the website - Related Link

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Question: Cost of Living - Money Worries

Answer: Information available on the website - Related Link

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Question: Cost of Living - Support with energy bills

Answer: Information available on the website - Related Link

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Question: Cost of Living - Food

Answer: Information available on the website - Related Link

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Question: Cost of Living - Health and wellbeing

Answer: Information available on the website - Related Link

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Question: Cost of Living - Warm Spaces

Answer: Information available on the website - Related Link

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Question: Cost of Living - Events

Answer: Information available on the website - Related Link

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Question: FLOOD - Sandbag Collection Points

Answer: • Well Road, East Cowes
• Simeon Street Recreation Ground, Ryde
• St Mary's car park, Cowes
Additional drop locations have been made available at:
• Carisbrooke High Street car park Newport
• Lugley Street car park Newport
• Brookfield Gardens Binstead


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Question: FLOOD; Sandbag delivery

Answer: Wightcare 821105 - vulnerable residents only

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Question: FLOOD: Road Closures

Answer: Island Roads website

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Question: FLOOD: Homeless Emergency

Answer: Wightcare 821105

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Question: FLOOD: Homeless Non Emergency

Answer: Complete IEF

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Question: FLOOD: Southern Water potential shortage

Answer: Southern Water are working to minimize the impact. We have no further information at this stage

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Question: FLOOD: Support/Route to Recovery

Answer: https://www.iow.gov.uk/news/what-to-do-after-a-flood-a-route-to-recovery/

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Question: WIGHTCARE

Answer: Called received

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Question: SENDIASS

Answer: External number provided 0808 164 5492

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