What we do
Customer Accounts collect in excess of 40 Million Pounds revenue for all Directorates & Departments (with the exception of Council Tax) of the Isle of Wight Council. Which it does by raising and dispatching invoices, and taking action to recover amounts due.
Our main systems are SAP and our own in-house Care Billing System.
In addition to general debt recovery, the section deals specifically with:
Allotment Rental
Beach Huts
Building Control
School Bus Travel
Car Park Excess Charges
Committee Administration
Economic Development
Education
Education Centre
Information Technology
Musical Instrument Hire & Tuition
Pupil & Student Services
Unpaid School Meals
Youth & Community Equipment Hire
Electoral Registration
Environmental Services
Air pollution
Licensing
Trading Standards
Financial Services
Fire Service
Housing Benefit Overpayments
Interest Free Loans
Removal & Storage of Furniture
Deposits
Insurance Services
Legal Services
Leisure Concessions
Mortgages
Payroll/Pensions
Payment Services
Property Rentals
Re-payment of car loans
Shared Ownership Rental
Social Services
Contributions to Residential Care
Community Laundry Service
Minor Adaptations
Homecare
Personal Budgets
Temporary Accommodation
Wightcare Life Line
Wight Leisure
What to do if you have a query regarding your invoice
If you have a query relating to your invoice, there are several ways to contact us (please see contact tab above). Our staff are trained to deal with your situation fairly, sympathetically and in confidence and we hope that we can answer your question in good time and with accuracy.
Before you telephone or e-mail us, please make sure that you have found your reference number on your invoice, this will enable us to find your records quickly.