37 hours per week
The Council tax team is currently seeking a full time permanent Clerical Assistant to join their busy team to assist with the billing, collection and recovery of Council tax.
Main responsibilities will include:
- Assisting with all aspects of administration across the Council Tax team.
- Dealing with incoming and outgoing calls from Customers.
- Corresponding through letter and email to Customers and other departments.
- Monitoring and processing payments.
- Ensuring Customer accounts are accurate and up to date.
- Amending Customer accounts to reflect change in circumstances.
- Signposting customers to other services and departments.
An eye for detail will be essential and the successful candidate will have:
- Excellent word processing and numeracy skills.
- Strong verbal communication skills – able to liaise at all levels.
- Demonstrable team working skills.
- A good eye for detail and a meticulous approach to workloads.
- The ability to work to strict deadlines in a performance driven environment.
For further information or an informal discussion please contact Imogen Kelly on 01983 821000 ext. 8946 or email imogen.kelly@iow.gov.uk
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
Find out more about working for the Isle of Wight Council and living on the Island.
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.
We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The Isle of Wight Council protects its employees from discrimination, and this is supported by;
unacceptable behaviour policy
employee code of conduct
our values, culture and inclusivity
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
For support completing your online application or for further information on how to apply, phone 01983 823134 or email callcentre@iow.gov.uk Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.