Isle of Wight Council

PA Market Development Team

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Job Summary
Personal Assistant Market Development Officer (Ref: 2024_746)

County Hall Office / Home working

Grade 7, £26,421 to £27,803 per annum pro-rata (Actual salary: £16,066.82 to £16,907.23)

Contact: Leanne Kennedy-Mills call on 01983 823642 or via email at

Vacancy Reference: 2024_746

Closing Date: 26/02/2024

Contract Type: Permanent

Hours: 22.5 per week


Working as part of 'The PA Noticeboard' and PA Market Development Team you'll deliver and promote this vital service connecting a database of Personal Assistants (PA’s) to vulnerable people across the Island, to find the right support for people to be able to live at home and access the community.


Your key duties will be:

• Marketing and recruitment of Personal Assistants through events and social media.

• Supporting new PA’s through this process to obtain a Enhanced DBS check and relevant supporting documents and access to training

• Monitoring of mails boxes and general enquiries that come into the team.

• Data cleansing and reporting.

• Support people to find a PA through the PA Noticeboard platform.

Applicants will need to have:

• Knowledge of The Care Act 2014

• Awareness of why we use Personal Assistants for care delivery.

• Experience resolving customer enquiries.

• Excellent communication, interpersonal and listening skills.

• Excellent written communication skills.

• Experienced with Excel and other Office ICT packages.


You will be working with a wide variety of people, all with differing needs so it is vital that you are caring and understanding, mindful of other people’s personal situations. Our Market Development Officer needs to be supportive and empathetic, able to easily adapt to the needs of each service user.

For further information or an informal discussion, please contact Leanne Kennedy-Mills

01983 823642 or via email:  

When you join #TeamIWC you'll receive our staff benefits package, including:

-  Annual leave entitlement of 32 days p/a PLUS public holidays!

-  Local Government pension scheme

-  Discounted Solent ferry travel

-  Island bus network discount

-  Cycle to work scheme

-  Staff parking permit scheme

-  Discounted island sports & leisure gym membership

-  National and local discounts & benefits schemes

For some vacancies (subject to criteria)

-  A relocation scheme of up to £8,000 may be available if you are specifically relocating to the Isle of Wight to take up a new role with us

-  If you choose to commute to the Isle of Wight daily, you may be eligible to have some travel costs reimbursed

Find out more about working for the Isle of Wight Council and living on the Island here.

The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour PolicyEmployee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via if you would like to receive a copy.

The Isle of Wight Council is an equal opportunities employer, who is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

If you have difficulty completing your online application or if you need further information about how to apply, telephone 01983 823134 or email Please note only applications completed and submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. If unsuccessful, we actively encourage you to revisit our job pages and apply to alternate posts that may be suitable.

PLEASE NOTE: Out of Hours Standby and Call Out

You will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management.  Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document.

Please click here to view the Isle of Wight Council’s Care Close to Home Strategy.

Closing Date: 26 February 2024