Isle of Wight Council

Revenues and Benefits 3 Team & Recovery Team

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Job Summary
Clerical Assistant x2 (Ref: 2023_660)

Westridge Business Centre, Ryde / County Hall, Newport and home working

Grade 3, £23,114 to £23,370 per annum

Contact: For further information or an informal discussion, please contact Imogen Kelly at 01983 821000 ext. 8946 or email

Vacancy Reference: 2023_660

Closing Date: 15/12/2023

Contract Type: Permanent

Hours: 37 per week



The Council Tax team is currently seeking 2 full time permanent Clerical Assistants to join our busy department to assist with the billing, collection and recovery of Council Tax.


Main responsibilities will include:


• Assisting with all aspects of administration across the Council Tax team. 

• Dealing with incoming and outgoing calls from Customers.

• Corresponding through letter and email to Customers and other departments.

• Monitoring and processing payments.

• Ensuring Customer accounts are accurate and up to date.

• Amending Customer accounts to reflect change in circumstances.

• Signposting customers to other services and departments.


An eye for detail will be essential and the successful candidate will have:


• Excellent word processing and numeracy skills.

• Strong verbal communication skills – able to liaise at all levels.

• Demonstrable team working skills.

• A good eye for detail and a meticulous approach to workloads.

• The ability to work to strict deadlines in a performance driven environment. 



For further information or an informal discussion, please contact Imogen Kelly at 01983 821000 ext. 8946 or email


When you join #TeamIWC you'll receive our staff benefits package, including:

-  Annual leave entitlement of 32 days p/a PLUS public holidays!

-  Local Government pension scheme

-  Discounted Solent ferry travel

-  Island bus network discount

-  Cycle to work scheme

-  Staff parking permit scheme

-  Discounted island sports & leisure gym membership

-  National and local discounts & benefits schemes


A relocation scheme of up to £8,000 may be available to new employees specifically relocating to the Isle of Wight to take up a role with us. If you choose to commute to the Isle of Wight daily, you may be eligible get your travel costs reimbursed. Further details are available upon request.

Find out more about working for the Isle of Wight Council and living on the Island here.

The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour PolicyEmployee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via if you would like to receive a copy.

The Isle of Wight Council is an equal opportunities employer, who is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

If you have difficulty completing your online application or if you need further information about how to apply, telephone 01983 823134 or email Please note only applications completed and submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. If unsuccessful, we actively encourage you to revisit our job pages and apply to alternate posts that may be suitable.



Closing Date: 15 December 2023