Isle of Wight Council

ICT Desktop Support

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Job Summary
ICT Desktop Support Officer (Ref: 2023_579)

Seaclose Office / Agile

Grade 8, £28,594 to £31,364 per annum

Contact: Jon Bland - ICT Operations Manager at 01983 821000 ext. 4672 or via email on

Vacancy Reference: 2023_579

Closing Date: 31/12/2023

Contract Type: Permanent

Hours: 37 per week


As an ICT Desktop Support Officer, you will be part of a hardworking, busy team supporting all departments across the council. You will help to provide a high-quality Desktop Support service within ICT Operations, ensuring all requests, incidents, and projects, are captured, and progressed swiftly to deliver robust, reliable, and cost-effective ICT, which meets customer requirements and agreed Service Level Agreements (SLA’s).


Your work will be varied but the essential skills and experience required for the role includes but is not limited to:


- Experience of providing 2nd line ICT support utilising service management tools

- Providing high-quality, customer focused support services

- Skilled in Windows based PC's, Laptops, Tablets, Thin Clients, Apple, and Android mobile devices

- Knowledge of enterprise level desktop software such as Microsoft Office and Teams

- Management of desktop peripheral devices, device imaging and MFD's


Practical hands-on experience and knowledge of desktop hardware and software, a systematic, logical approach to problem solving and the willingness to learn enterprise systems to provide high quality, customer focused Desktop Support services are essential.


This is a challenging but highly rewarding role that would suit a highly motivated, committed, and versatile individual who will become fully integrated into the current team. You will be experienced in working on multiple projects whilst helping to fulfil customer requests and resolve incidents.


As a disciplined and analytical problem solver, you will demonstrate a proactive approach, the ability to prioritise your workload, take ownership as well as excellent communication and interpersonal skills.


A career graded position, starting at a lower grade (grade 6), may be considered which offers the post holder to study and pass a BSc (Hons) in a relevant Computing subject and gain the necessary experience, prior to being promoted to the full ICT Desktop Support Officer post.


For further information or an informal discussion, please contact Jon Bland

ICT Operations Manager at 01983 821000 ext. 4672 or via email

When you join #TeamIWC you'll receive our staff benefits package, including:

-  Annual leave entitlement of 32 days p/a PLUS public holidays!

-  Local Government pension scheme

-  Discounted Solent ferry travel

-  Island bus network discount

-  Cycle to work scheme

-  Staff parking permit scheme

-  Discounted island sports & leisure gym membership

-  National and local discounts & benefits schemes


A relocation scheme of up to £8,000 may be available to new employees specifically relocating to the Isle of Wight to take up a role with us. If you choose to commute to the Isle of Wight daily, you may be eligible get your travel costs reimbursed. Further details are available upon request.


Find out more about working for the Isle of Wight Council and living on the Island here.


The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour PolicyEmployee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.


The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via if you would like to receive a copy.

The Isle of Wight Council is an equal opportunities employer, who is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

If you have difficulty completing your online application or if you need further information about how to apply, telephone 01983 823134 or email Please note only applications completed and submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. If unsuccessful, we actively encourage you to revisit our job pages and apply to alternate posts that may be suitable.


Closing Date: Rolling