We are seeking an enthusiastic person to join our highly motivated team as a Response Coordinator, delivering a high standard of support to clients within the community. You will be responding and liaising with the people we support, our community support staff and other professionals, to plan the weekly shifts for staff to accommodate current and new people using our service. You will need to have a range of IT skills and a willingness to be flexible.
Various duties include:
· Plan and implement the work schedule of a large number of community support workers who visit the people we support in their own homes.
· Providing full administrative service within the office, dealing with telephone calls from a range of people and ensuring that good communication is applied within the service for the benefit of the people we support.
· The use of electronic rostering or Excel Spreadsheets to ensure that every person we support has the correct level of support that has been prescribed.
· To undertake direct care duties to the people we support, as required.
· Give and receive feedback from and to a wide range of people, to ensure good outcomes for the people we support.
· To ensure that the service is fully utilised, and all referrals are dealt with in a timely and professional way, maximising capacity and supporting as many people as possible in a safe and effective way.
Work as part of a team, responding effectively to the needs of the service and ensuring good outcomes for the people we support.
Candidates will also be expected to demonstrate an appropriate level of literacy and numeracy as well as a full UK driving licence and own Vehicle is essential.
Business use car insurance will be a required as your personal vehicle will be used in connection with your employment, when a pool car is unavailable.
PLEASE NOTE: Out of Hours Standby and Call Out
You will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management. Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document.
Please click here to view the Isle of Wight Council’s Care Close to Home Strategy.
When you join #TeamIWC you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
A relocation scheme of up to £8,000 may be available to new employees specifically relocating to the Isle of Wight to take up a role with us. If you choose to commute to the Isle of Wight daily, you may be eligible get your travel costs reimbursed. Further details are available upon request.
Find out more about working for the Isle of Wight Council and living on the Island here.
The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.
The Isle of Wight Council is an equal opportunities employer, who is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
If you have difficulty completing your online application or if you need further information about how to apply, telephone 01983 823134 or email callcentre@iow.gov.uk. Please note only applications completed and submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. If unsuccessful, we actively encourage you to revisit our job pages and apply to alternate posts that may be suitable.
** VACANCY NOW CLOSED - PLEASE DO NOT APPLY **