What we do

Customer Accounts collect in excess of 40 Million Pounds revenue for all Directorates & Departments (with the exception of Council Tax) of the Isle of Wight Council. Which it does by raising and dispatching invoices, and taking action to recover amounts due.

Our main systems are SAP and our own in-house Care Billing System.

In addition to general debt recovery, the section deals specifically with: 

Allotment Rental
Beach Huts
Building Control
School Bus Travel
Car Park Excess Charges
Committee Administration
Economic Development

Education
Education Centre 
Information Technology
Musical Instrument Hire & Tuition
Pupil & Student Services
Unpaid School Meals
Youth & Community Equipment Hire

Electoral Registration

Environmental Services
Air pollution
Licensing
Trading Standards

Financial Services
Fire Service 
Housing Benefit Overpayments

Interest Free Loans
Removal & Storage of Furniture
Deposits

Insurance Services

Legal Services
Leisure Concessions

Mortgages
Payroll/Pensions
Payment Services
Property Rentals
Re-payment of car loans

Shared Ownership Rental

Social Services
Contributions to Residential Care
Community Laundry Service
Minor Adaptations

Homecare

Personal Budgets 

Temporary Accommodation
Wightcare Life Line
Wight Leisure

What to do if you have a query regarding your invoice

If you have a query relating to your invoice, there are several ways to contact us (please see contact tab above).  Our staff are trained to deal with your situation fairly, sympathetically and in confidence and we hope that we can answer your question in good time and with accuracy.

Before you telephone or e-mail us, please make sure that you have found your reference number on your invoice, this will enable us to find your records quickly.